I wanted to praise Javier for his excellent work this morning. These old houses are always complicated and always pose unexpected challenges. Javier is a smart, responsive, good communicator, and expert in his plumbing skills. We appreciate him. -Trustee, Back Bay, regarding Maintenance
I wanted to let you know that during the sale process Andres was extremely helpful. He was reliable and always showed positive attitude. He was someone I could always count on. I feel he is a very valuable part of Mediate Management team. -Resident, Brookline, regarding Client Services
There is no problem or maintenance chore (however complicated or time consuming) in this building which this extraordinary man cannot or will not tackle expeditiously, uncomplainingly, and, invariably, successfully. In addition to being a genius when it comes to technical, mechanical and construction issues, Rich is a superb manager of people, giving clear direction, supervision and encouragement to those who work under him, as well overseeing temporary workers in the building in a conscientious manner. -Resident, Beacon Hill, regarding their Building Superintendent
I love that young man who is the concierge overnight on the weekend. Even at the end of an overnight gig he has a great smile on his face!!! Such great energy. And…he got up and helped me with the door with my bags. He deserves kudos! -Resident, East Boston, regarding the Concierge
[We] cannot speak more highly of you, your workmen, Luis and others and of the level of work you all did for the apartment. I/we thank you and truly appreciate the workmanship, care and respect he received from you. -Resident, Back Bay, regarding our Maintenance Team
Last night at our monthly meeting, the Board was highly commending Casey on her thorough, clear, and detailed communications as well as her management of the project. -Property Manager, regarding the Project Manager
I want to personally thank you, your staff, Brian and the owner for working with me and mom over the years. You have gone above and beyond over the years to assist us and have been great working with me long distance to make sure mom was safe and comfortable. -Daughter of a resident, Whitman, regarding the Property Manager
Mediate has proven to have the things one wants most in a management company: professionalism, accessibility, responsiveness and knowledge. Our experience has been quite positive, and affordable, and we look forward to our on-going relationship with them. – Board of Trustees, South Boston
It has been a pleasure working with Mediate Management for the past six months. They have been very professional, following our association rules to the letter, but approachable at the same time. Mediate Management was able to use their strong bargaining power to renegotiate every single contract, resulting in immediate savings and a projected budget surplus, even when costs in the economy keep going up. –Trustee, Brookline
Last night we had our first board meeting and our property manager presided over it and he did more than an admirable job representing your firm. He was engaging, confident and knowledgeable and met any objections in the professional manner I have come to expect from your firm. – Resident, Boston, regarding the Property Manager
We needed some immediate handy person work done and then some home preparation when the city was coming to repair an outside leak, again, and your team was at our house promptly and have immediately and satisfyingly addressed our needs. We really appreciate the service we are getting and your team going the extra yard. They cared/care about us, something that is a rarity in business and service today. -Resident, Boston, regarding our Maintenance Team
I just wanted to let you know that we had some heat/ hot water issue over the weekend but thanks to fantastic customer service by the on-call manager and the crew, it was resolved extremely quickly and with kindness. – Resident, Brookline, regarding the on-call Property Manager
Thank you for everything over the years. You have always been super responsive and very willing to resolve any and all the issues that have inevitably popped up over the years. You have been a great ambassador for Mediate in what is often a very tenuous and difficult job. –Resident, Boston, regarding the Property Manager
A gentleman came this morning and took care of everything! I just wanted to let you know that he did a fabulous job! He was polite, courteous, took care to make sure I was happy with everything, and was meticulous in cleaning up when he was finished. Please send the kudos on to his supervisor!! –Resident, South End, regarding our Maintenance Team